Andersen's customer was a multinational insurance company offering a range of products via its network of business partners and resellers. In order to support this business model, the company provides integration options via APIs.
Andersen was approached by a multinational insurance company that offers a wide range of products via its network of B-Partners and resellers. To support this business model, the company provides integration options via APIs.
The customer's current API offering was outdated and lagging behind competitors. As a result, the number of available APIs was limited, the integration process with new partners was slow and expensive. The customer was facing the risk of losing existing partners and difficulties with attracting new ones. As a result, the customer contacted Andersen as a source of technology and business expertise to propose improvements and advance their API strategy.
Andersen's team performed a thorough analysis of the customer's existing API technology and business capabilities. All aspects of the current API model with the major business and technology pain points were clearly assessed and captured. Our team provided recommendations on the future state of the customer's API landscape and created a roadmap of how to achieve it. The team also delivered:
While working on the project, the Andersen team was focused on the four main problems the customer was facing. The expected deliverables were to answer to them and resolve them in full:
The main problem addressed during the project was that almost all of the customer’s APIs were created to satisfy every possible use case for all B-partners. This approach makes API specification lengthy and hard to use - all possible elements are exposed to all the partners.
First, APIs were built as a single, large, and, in most cases, monolithic application – making a change to API functionality a lengthy and expensive exercise with extensive QA E2E testing required.
Second, some APIs are built to serve specific functionality but were used to cover all lines of business. This approach causes unnecessary complications concerning the service implementation and again exposure of the lengthy specifications to the partners.
The following technology improvements were recommended:
Once the project was accomplished, the customer found itself in the right position to:
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