Our support engineers provide an individual approach and solutions to ensure reduced cost, minimized risk and improved ROI from their IT applications.
Multi-faceted capabilities of our team reduce system downtime and help you focus on strategic initiatives by minimizing routine maintenance activities
We committed to providing 24/7 support for your business-critical applications
To test knowledge, confirm their qualifications and professional skills, our experts receive the following certificates in the field of application support and maintenance.
We offer IT Applications Maintenance and Support Services (AMS) of the 1st, 2nd, and 3rd levels for not only solutions developed by Andersen but also third-party applications
We will take control on requests and issues of your employees or customers that don’t require deep technical expertise by providing:
We will help to deal with all kind of support requests from your employees or customers that require all levels of technical expertise with such actions as:
We will take care of your infrastructure or application maintenance needs required to keep your business up and support its goals by performing:
We build agile solutions that offer flexibility driven by the cloud and open APIs
We will provide you with regular reports about the quality of provided services and their comparison with the agreed service levels.
Let us compose you a full picture of your application or infrastructure servers performance and ensure its timely optimization to avoid any issues that may affect your business.
You can increase the efficiency of your IT support services by delegating them to the team of our experts who is committed to the agreed service levels.
You can rely on our help with the support of Development or DevOps needs for your product.
We provide a team of dedicated professionals that will provide support for your team or customers via phone calls.
You can optimize your IT support-related expenses by delegating us wide range of IT services and we’ll provide them with transparent price and agreed service levels.
We will guarantee regular backups of your infrastructure and its rapid recovery in case of any issues.
Get a team of skilled IT engineers in 15 business days or less.
If you need high-end specialists on an urgent basis, we are here to help. Get CVs in no time, choose the best of the best, and our specialists will start working on your project with full responsibility so that you can receive the solution you need as soon as possible.
System administrator
System administrator with 4+years of experience in IT sphere. The main technology stack is LAMP. Prov...
System administrator
Motivated and fast progressing System Administrator with 17+years of experience in software developme...
System administrator
System Administrator with 8.5+years of experiencein maintaining system stability, system administrati...
Fill out the form below to receive a free consultation and find out how Andersen will help your business grow. We will contact you for a short audit of your support need and provide a quote after that.
Who need to be supported?
What’s the level of support functions you need?
What’s the schedule of support you need?
Here is how we help clients derive maximum benefit from their software
Sharing our thoughts and news tracking the latest trends and changes in the Maintenance and Support field
We will tell you about the advantages of outsourcing IT support for applications, its forms and pricing, as well as give advice on choosing a service provider.
This article will introduce you to the main advantages of entrusting IT support to an IT support outsourcing company
Assisting business across major industries we provide exceptional development services for enterprises, SMEs and startups. We use industry-specific knowledge to custom-tailor solutions to meet each customer's unique needs.
SMB, enterprise, and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen
CEO
USA
Andersen did a great job by establishing a Call Center we need to support our product and improving its processes according to our requirements. It allowed us to concentrate maximum of our resources on development without wasting time on support services.
Call Center for the multimedia startup
Multimedia
6
24 months
50k - 200k USD
Product manager
United Kingdom
As our product came to the CIS market we faced the need to support our new customers from that area. We decided to work with Andersen and fully delegated them our support function for the CIS-based customers. Their specialists provided us the level of support services that we need, we’re happy with the customer satisfaction level and with the regular service improvements we see.
HelpDesk for the CIS-based customers of our product
Telecom
4
since 2019 till now
over 100k USD
Communications manager
Russia
We needed to extend our IT HelpDesk Team to support rapid business growth and we decided to try outsourcing services for such case. Andersen helped us to extend our existing IT team in the shortest terms without any visible service disruption. Analysis shows that we spent less than initially planned and got a pretty high level of service at the same time, so we’re going to continue our cooperation with Andersen.
Extension of an enterprise IT HelpDesk Team supporting employees over 20 locations
Enterprise
5
18 months
NDA
CEO
Russia
I am happy with the cooperation with Andersen which resulted in a much more professional level of IT services than the ones we had before. We’ve delegated Andersen all scope of IT support for our startup team that we need to develop our product. Our team is distributed and located in different parts of the world and that requires a 24/7 schedule, flexible approach and understanding of different cultures. But Andersen processes and quality of work are good enough to deal with those requirements and we even got some valuable outcomes we didn’t expect like the recommendations for the improvement of our internal processes. I recommend Andersen as a valuable and trusted vendor of outsourcing IT services.
Full scope of IT support for company employees
Telecom
4
12 months
over 100k USD
Director of services
USA
One of our partners recommended Andersen as a good customer support partner so once we faced the necessity to get such services we decided to contact them first. The combination of their rates and the value provided within their services look valuable for us and we’re glad they were able to cover all range of technical support required by our customers. The development of our medicine app is still in progress and new features are added regularly but we see that Andersen's team has the skills and attitude to support them as well. We like the cooperation with Andersen and rate them as a trusted partner.
Full technical support for the application customers
Healthcare
6
12 months
NDA
COO
Israel
We selected Andersen as our outsourcing IT support partner looking for the costs optimization and improvement of our internal services. During our cooperation Andersen team has proven themselves as IT experts who know best practices in the support area and can implement them. With their attitude and continual improvement approach we got even more than expected, so I recommend Andersen as a great IT support outsourcing partner.
Remote technical support of organization staff
Telecom
5
12 months
over 100k USD
IT Manager
France
We were looking for the outsourcing partner who will take care of our internal IT Infrastructure and after some research we have selected Andersen. From the very beginning they have shown a high level of professional IT expertise, ability to listen carefully to client requirements and good communication. They managed and maintained our servers and network equipment in a timely planned manner, performed required backups and load tests, and they successfully solved a couple of unplanned issues we had. In summary, we’re glad with the quality of work provided by Andersen and plan to continue our cooperation.
Remote management of company’s internal IT Infrastructure
Entertainment
2
18 months
50k - 200k USD
Head of Development
Poland
We were looking for the outsourcing partner able to make updates to our travel application tool with the highest level of quality. The outcome was very good as well as the cooperation process itself.
Update of travel web application
Travel
5
5 months
NDA
Senior Manager
USA
We hired Andersen team of 6 specialists to help us with the post-implementation light development needs we had. They successfully added new functionality to our internal tool according to our requirements and standards. The processes and communication were on a very good level confirming we have made a proper choice.
Post-implementation development support of internal corporate tool
Enterprise
6
6 months
up to 100k USD
Need a hand with IT support services? Fill out the form below to receive a free consultation and find out how Andersen can help your business grow.
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