Andersen
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Outsourced Corporate IT Support Services

Achieve smooth operation of your company with 3 levels of IT support to cover all your technology-based issues.

SMART AND FLEXIBLE APPROACH

Our support engineers provide an individual approach and solutions to ensure reduced cost, minimized risk and improved ROI from their IT applications.

3+
support levels

TEAM

Multi-faceted capabilities of our team reduce system downtime and help you focus on strategic initiatives by minimizing routine maintenance activities

50+
skilled engineers

ALWAYS CONNECTED

We committed to providing 24/7 support for your business-critical applications

24/7
availability

Company of experts

To test knowledge, confirm their qualifications and professional skills, our experts receive the following certificates in the field of application support and maintenance.

Microsoft Certified
Solutions Associate
Microsoft Azure
Solution Architect
CompTIA certified
professional
Amazon Web Services
Certification
Apple Certified
Macintosh Technician

What you get

We offer IT Applications Maintenance and Support Services (AMS) of the 1st, 2nd, and 3rd levels for not only solutions developed by Andersen but also third-party applications

Help Desk/Call
Center

We will take control on requests and issues of your employees or customers that don’t require deep technical expertise by providing:

  • Basic Help Desk assistance
  • Call Center support
  • Inbound customer support
See more

Advanced technical support of your infrastructure or application

We will help to deal with all kind of support requests from your employees or customers that require all levels of technical expertise with such actions as:

  • Complex issues solving
  • Root cause analysis
  • Implementing workaround solutions
  • Involving internal/external IT experts
See more

Maintenance of your infrastructure or application

We will take care of your infrastructure or application maintenance needs required to keep your business up and support its goals by performing:

  • Patching and upgrades
  • Performance monitoring
  • Backup and recovery
  • Application maintenance
See more

What we do

We build agile solutions that offer flexibility driven by the cloud and open APIs

IT service reports

We will provide you with regular reports about the quality of provided services and their comparison with the agreed service levels.

Performance monitoring

Let us compose you a full picture of your application or infrastructure servers performance and ensure its timely optimization to avoid any issues that may affect your business.

Outstanding technical support

You can increase the efficiency of your IT support services by delegating them to the team of our experts who is committed to the agreed service levels.

Development support

You can rely on our help with the support of Development or DevOps needs for your product.

Call Center

We provide a team of dedicated professionals that will provide support for your team or customers via phone calls.

IT expenses optimization

You can optimize your IT support-related expenses by delegating us wide range of IT services and we’ll provide them with transparent price and agreed service levels.

Backup and recovery

We will guarantee regular backups of your infrastructure and its rapid recovery in case of any issues.

Fast provision of experienced IT resources

Get a team of skilled IT engineers in 15 business days or less.

Team of experts

If you need high-end specialists on an urgent basis, we are here to help. Get CVs in no time, choose the best of the best, and our specialists will start working on your project with full responsibility so that you can receive the solution you need as soon as possible.

  • 3 days to provide developers
  • 10 days to start
  • 2 weeks of free trial

System administrator

SUMMARY

System administrator with 4+years of experience in IT sphere. The main technology stack is LAMP. Prov...

4 years’
experience
3 projects with Andersen

System administrator

SUMMARY

Motivated and fast progressing System Administrator with 17+years of experience in software developme...

17 years’
experience
6 projects with Andersen

System administrator

SUMMARY

System Administrator with 8.5+years of experiencein maintaining system stability, system administrati...

8 years’
experience
4 projects with Andersen

Pricing of software maintenance & support services

Fill out the form below to receive a free consultation and find out how Andersen will help your business grow. We will contact you for a short audit of your support need and provide a quote after that.

    Support requests volume

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    Support Level

    What’s the level of support functions you need?

    Support schedule

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    Take a Look at Our Maintenance & Support Cases

    Here is how we help clients derive maximum benefit from their software

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    Sharing our thoughts and news tracking the latest trends and changes in the Maintenance and Support field

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    Comprehensive expertise after 818 projects delivered

    Assisting business across major industries we provide exceptional development services for enterprises, SMEs and startups. We use industry-specific knowledge to custom-tailor solutions to meet each customer's unique needs.

    Customer reviews

    SMB, enterprise, and startup clients return to us because they’re happy with our work. Here’s what they say about Andersen

    CEO
                                  Alex Davenport

    Alex Davenport

    CEO

    USA flag USA

    Review

    Andersen did a great job by establishing a Call Center we need to support our product and improving its processes according to our requirements. It allowed us to concentrate maximum of our resources on development without wasting time on support services.

    Project summary

    Call Center for the multimedia startup

    Domain

    Multimedia

    Team Size

    6

    Duration

    24 months

    Budget

    50k - 200k USD

    Technologies

    Windows iOS Linux Android Teamviewer JIRA Confluence
    Product manager
                                  Jane Mitchell

    Jane Mitchell

    Product manager

    United Kingdom flag United Kingdom

    Review

    As our product came to the CIS market we faced the need to support our new customers from that area. We decided to work with Andersen and fully delegated them our support function for the CIS-based customers. Their specialists provided us the level of support services that we need, we’re happy with the customer satisfaction level and with the regular service improvements we see.

    Project summary

    HelpDesk for the CIS-based customers of our product

    Domain

    Telecom

    Team Size

    4

    Duration

    since 2019 till now

    Budget

    over 100k USD

    Technologies

    Windows iOS Android Teamviewer JIRA Confluence
    Communications manager
                                  Gennadiy Andreev

    Gennadiy Andreev

    Communications manager

    Russia flag Russia

    Review

    We needed to extend our IT HelpDesk Team to support rapid business growth and we decided to try outsourcing services for such case. Andersen helped us to extend our existing IT team in the shortest terms without any visible service disruption. Analysis shows that we spent less than initially planned and got a pretty high level of service at the same time, so we’re going to continue our cooperation with Andersen.

    Project summary

    Extension of an enterprise IT HelpDesk Team supporting employees over 20 locations

    Domain

    Enterprise

    Team Size

    5

    Duration

    18 months

    Budget

    NDA

    Technologies

    Windows iOS Teamviewer JIRA Confluence
    CEO
                                  Maksim Shulman

    Maksim Shulman

    CEO

    Russia flag Russia

    Review

    I am happy with the cooperation with Andersen which resulted in a much more professional level of IT services than the ones we had before. We’ve delegated Andersen all scope of IT support for our startup team that we need to develop our product. Our team is distributed and located in different parts of the world and that requires a 24/7 schedule, flexible approach and understanding of different cultures. But Andersen processes and quality of work are good enough to deal with those requirements and we even got some valuable outcomes we didn’t expect like the recommendations for the improvement of our internal processes. I recommend Andersen as a valuable and trusted vendor of outsourcing IT services.

    Project summary

    Full scope of IT support for company employees

    Domain

    Telecom

    Team Size

    4

    Duration

    12 months

    Budget

    over 100k USD

    Technologies

    Windows iOS Android Teamviewer JIRA Confluence
    Director of services
                                  Lee Cheng

    Lee Cheng

    Director of services

    USA flag USA

    Review

    One of our partners recommended Andersen as a good customer support partner so once we faced the necessity to get such services we decided to contact them first. The combination of their rates and the value provided within their services look valuable for us and we’re glad they were able to cover all range of technical support required by our customers. The development of our medicine app is still in progress and new features are added regularly but we see that Andersen's team has the skills and attitude to support them as well. We like the cooperation with Andersen and rate them as a trusted partner.

    Project summary

    Full technical support for the application customers

    Domain

    Healthcare

    Team Size

    6

    Duration

    12 months

    Budget

    NDA

    Technologies

    Windows iOS Linux Android Teamviewer JIRA Confluence
    COO
                                  Neil Cohen

    Neil Cohen

    COO

    Israel flag Israel

    Review

    We selected Andersen as our outsourcing IT support partner looking for the costs optimization and improvement of our internal services. During our cooperation Andersen team has proven themselves as IT experts who know best practices in the support area and can implement them. With their attitude and continual improvement approach we got even more than expected, so I recommend Andersen as a great IT support outsourcing partner.

    Project summary

    Remote technical support of organization staff

    Domain

    Telecom

    Team Size

    5

    Duration

    12 months

    Budget

    over 100k USD

    Technologies

    Windows iOS Linux Android Teamviewer JIRA Confluence
    IT Manager
                                  Jean Leroy

    Jean Leroy

    IT Manager

    France flag France

    Review

    We were looking for the outsourcing partner who will take care of our internal IT Infrastructure and after some research we have selected Andersen. From the very beginning they have shown a high level of professional IT expertise, ability to listen carefully to client requirements and good communication. They managed and maintained our servers and network equipment in a timely planned manner, performed required backups and load tests, and they successfully solved a couple of unplanned issues we had. In summary, we’re glad with the quality of work provided by Andersen and plan to continue our cooperation.

    Project summary

    Remote management of company’s internal IT Infrastructure

    Domain

    Entertainment

    Team Size

    2

    Duration

    18 months

    Budget

    50k - 200k USD

    Technologies

    Windows Server support Teamviewer JIRA Confluence
    Head of Development
                                  Bartosz Nowak

    Bartosz Nowak

    Head of Development

    Poland flag Poland

    Review

    We were looking for the outsourcing partner able to make updates to our travel application tool with the highest level of quality. The outcome was very good as well as the cooperation process itself.

    Project summary

    Update of travel web application

    Domain

    Travel

    Team Size

    5

    Duration

    5 months

    Budget

    NDA

    Technologies

    JavaScript Webpack .NET HTML CSS
    Senior Manager
                                  Derek Mitchell

    Derek Mitchell

    Senior Manager

    USA flag USA

    Review

    We hired Andersen team of 6 specialists to help us with the post-implementation light development needs we had. They successfully added new functionality to our internal tool according to our requirements and standards. The processes and communication were on a very good level confirming we have made a proper choice.

    Project summary

    Post-implementation development support of internal corporate tool

    Domain

    Enterprise

    Team Size

    6

    Duration

    6 months

    Budget

    up to 100k USD

    Technologies

    PHP Angular JavaScript React.JS

    Get free IT Support consultation

    Need a hand with IT support services? Fill out the form below to receive a free consultation and find out how Andersen can help your business grow.

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