Ryanair is a leading and popular low-cost airline working worldwide. It has an enormous customer base to nurture with advanced coupon and discount management practices.
Andersen's customer, an airline running a global travel business, needed IT expertise to boost its business performance. For this purpose, we thoroughly analyzed and optimized their e-system of ticket and coupon management. Besides, within an agreed service scope, their basic IT HelpDesk operations and support functions were outsourced to Andersen's team.
Windows Support, iOS Support, Linux Support, TeamViewer
As a result of the IT initiative delivered, Andersen's team ensured a range of productive e-service deliverables in terms of system features and back-office operations:
Andersen helped the customer reduce their operational IT costs without compromising the quality of IT services provided to its employees. With Andersen’s assistance, new processes introduced, and fresh tools implemented, the customer benefits from a more mature and clear picture of their IT support side of the business.
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