Andersen's customer was a publicly traded managed care company and provider of a range of healthcare solutions. This company took on a mission to function in the capacity of an intermediary for both publicly funded and privately insured schemes. Being on the Fortune 500 list and working across the country, offering affordable products to almost 1 in 15 individuals, they employ their own IT department.
A healthcare organization with its own IT Department. Expansion of its IT team with Andersen IT support engineers in order to provide professional technical support to its employees.
Andersen IT support engineers became part of the client's IT Team and took responsibility for the work with complicated issues and requests that required deep technical expertise. Besides that, Andersen specialists managed incoming IT incidents and performed an analysis of such issues working on their minimization in the future. Client’s IT Team performed a ticket investigation and then transferred it to Andersen IT experts who led it until the resolution. Work was performed according to the agreed level of IT services and reviewed on a regular basis.
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