An Advanced CRM System for a Telecom Provider

About the project

The aplication was provided for a mobile network operator in North America. It functions as an admin panel with different access rights and levels for effective call plan management.

Challenges

• High workload for an only QA engineer on the project and missed deadlines
• Critical suite of autotests (Smoke) is unstable and takes more than 4 hours
• Increased risk defects missed and sent to production due to low test coverage

Solutions

• Andersen's team conducted a QA Audit
• We updated the customer’s version of the programming language and optimized its core functionalities
• We elaborated and presented the solution, i.e. a proposal aimed at optimizing the testing process
• Page Object model introduced
• After the solution had been proposed, we participated in the stabilization of the critical suite of autotests (Smoke)
• We provided a QA team made up of 4 AQA specialists for the client's project to increase the test coverage

Project results

• We automated 85% of the testing scope
• Critical suite of autotests (Smoke) stabilized with the execution time reduced from 4 to 2 hours
• Andersen’s team decreased risks of missed defects sent to production vis increasing test coverage by 30%
• Time needed for the QA team to maintain the automation framework reduced by 50%