Project overview

Real estate agency with distributed team of employees. Advanced technical support of their daily work processes by the phone and email.

The back-office tech support for a real estate company
The back-office tech support for a real estate company
duration12 months
iOS support
Android support
Windows support

Service functionality

  • JIRA Service Desk + Confluence Knowledge Database
  • Remote access to employees workstations
  • Transfer of incoming calls and emails to the ticketing system
  • Agreed SLAs
  • Monthly service reports



Andersen assisted the client with the smooth transfer of its internal IT support activities to the outsourcing IT team. Remote IT team provided a wide range of 1st and 2nd line of support activities covering most of employees needs. And the client got a much more clear picture of his operational IT expenses and the value of it.


  • Established 8/5 remote IT support for the distributed team of employees
  • Improved the quality of IT services provided to the employees
  • Optimized client's operational IT processes
  • Increased the quantity of internal IT instructions available for the client employees
  • Helped client to get a transparent value of IT services provided to his team members

Kostenlose Beratung anfordern

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