In this business case, our customer was a successful and large American real estate agency. Their nationwide presence spans from Washington to Rhode Island. The agency works with a vast pool of properties, utilizing a dispersed team of agents. In order to maintain efficiency, the customer requires an effective IT support service capable of resolving all arising tech issues.
Real estate agency with distributed team of employees. Advanced technical support of their daily work processes by the phone and email.
Andersen assisted the client with the smooth transfer of its internal IT support activities to the outsourcing IT team. Remote IT team provided a wide range of 1st and 2nd line of support activities covering most of employees needs. And the client got a much more clear picture of his operational IT expenses and the value of it.
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