A Solution to Deliver Data on the Usage of Charging Stations

About the project

Andersen’s team has accomplished the Discovery phase for a complex project. The customer, a manufacturer of e-vehicle charging stations, faced a problem. Their team had no reliable information on how their stations were used by end clients after being installed. Hence, the customer needed a solution capable of closing this data gap.

Deliverables

Discovery purpose

At the Discovery stage, Andersen's team envisioned a solution to track all the items and equipment and create new offerings for end clients. With this solution, all the conditions and tech specifications will be swiftly processed in real-time and conveniently displayed. On top of that, the solution will be accessible via portable devices and adjusted to smartphones.

App functionality

• Management of cooperation processes with clients;
• Separation responsibilities among the company staff and increasing automation of their work;
• Embedded ADT module with relevant alerts for better care coordination;
• Information services for EV drivers to find charging stations nearby;
• User, role, and permission management;
• Possibilities to check and manage charging and payment data;
• Integration with the current software;
• Support for clients.

Project results

• The project Discovery phase was completed three weeks ahead of schedule;
• The solution has optimized the management of charging stations and improved business efficiency;
• The software has helped the customer achieve a 30% increase in business process automation and staff efficiency rates.

Customer review

BA Deliverables

The processed and displayed parameters, generated and submitted by Andersen's team of business analysts, reliably inform how products are used by end customers. As a result, owing to the contribution made by our BAs, the products themselves can be flexibly adapted to the changing usage patterns.