About the client

A US healthcare institution reached out to Andersen to develop a TeleMedicine platform with rich functionality and HIPAA-compliant communication tools. This was needed to deliver health services in the period of the pandemic when distance was a critical factor.

Location:USA
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About the project

The U.S. healthcare institution has reached out to Andersen to develop a TeleMedicine platform with rich functionality and HIPAA compliant communication tools, in order to deliver health services in the period of the pandemic, when the distance is a critical factor. The platform had to be integrated with the local EMR and a wearable device for remote patient monitoring between the visits.

duration6 months
technologies
.NET
React
iOS
Android
Web and mobile app screens of patient profile pages
Web and mobile app screens of patient profile pages

Application functionality

  • Custom and multiplatform telemedicine solution (Web, iOS, Android)
  • Integration with hospital EMR
  • Patient friendly environment for video call, telephone call, and medical record review
  • Online scheduling with automated and customizable email / text appointment notifications and reminders
  • Interactive virtual room with educational materials available for reading on a particular disease
  • High quality video and audio calls through HIPAA compliant APIs
  • Store-and-forward functionality
  • Secure and encrypted transfer of medical scans, documents, and pre-recorded videos
  • Ability to use facial recognition to match person to ID
  • Ability to scan identification cards and insurance cards
  • Ability to monitor platform use and activity (patients, health professionals, and admin)
  • Ability to integrate with wearable devices for remote patient monitoring

Solution

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Microservices architecture on the backend — Python, Flask, RabbitMQ, CeleryBeat, pytest, pylint PostgreSQL, GraphQL. React, Redux on the frontend. SWIFT and Kotlin for mobile apps.

Results

  • Increase in virtual visits up to 5.000 a week - 46% of total encounters - within 3 months
  • Possibility to simultaneously engage with multiple users in a virtual room: doctors, patient, patient's relatives
  • Integration with EMR provided timely access to patient's past history, lab tests, medical scans - essential for complex monitoring and treatment of long-term conditions
  • Improved patient engagement between the visits: possibility to monitor the biometrics and the symptoms of chronic diseases
  • Improved quality and timeliness of the provider's medical services
  • Increased social distancing ensured keeping incidences of infection down

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