IT Support for a Customer from the Entertainment Industry

Project overview

In this business case, Andersen collaborated with a telecom company managing a range of entertainment projects. The company needed a reliable vendor to help it with its IT infrastructure: servers, switches, Wi-Fi access points, etc. The entertainment industry is known as a segment with numerous end-users and high data loads; that is why Andersen, a leading service provider for telecom companies, was entrusted with maintaining the customer’s telecom infrastructure. The main task was to ensure its reliability, availability, and scalability, as well as the best possible business results in this challenging environment.

Challenges

Investigate existing architecture of IT infrastructure and document it. Implement regular processes of monitoring, update, cleanup, backup and recovery, optimization, performance improvement. Develop disaster recovery plans and perform their testing. Agree working scheme with the onsite employee who can assist locally when needed. Set up automatic reporting on the monitoring system.

Solutions

• JIRA Service Desk and Confluence Knowledge Database were set up for task tracking, reporting and knowledge sharing
• Detailed audit of IT infrastructure has been conducted
• Working scheme of remote assistance has been agreed with the client onsite employee and tested
• Regular update, cleanup, optimization, performance improvement processes have been implemented for the IT infrastructure
• Monitoring and automatic reporting of core systems of IT Infrastructure has been set up
• Disaster recovery plan has been designed and tested
• IT infrastructure has been upgraded to support organisation growth
• Planned backup & recovery activities were developed, tested and scheduled as regular activities
• Regular detailed reporting has been set up

Results

• 24/7 monitoring of IT infrastructure was implemented
• Regular update, cleanup, backup and recovery, optimization, performance improvement processes were implemented as regular activities
• Long-term security and support issues were resolved
• Disaster Recovery process was set up, tested, documented and updated
• Client IT infrastructure management expenses became much more predictable

Customer review